Service : Field Service : Ederer - Field Service

Ederer, LLC
3701 South Norfolk St. Suite 301
Seattle, WA
(206) 622-4421
Fax: (206) 623-8583
service@ederer.par.com

Ederer offers our customers the service, support and training they need to succeed. Our highly trained field service technicians are available to assist you Monday through Friday 8:00 AM to 4:00 PM PST. Outside of regular business hours we are one phone call away with Emergency Customer Support 24 hours a day, 7 days a week to keep you operating round-the-clock. Please contact us at (206) 622-4421 for assistance.

Field Service and Preventative Maintenance

Field service, preventative maintenance field service and support at your site is important for troubleshooting or repairing that problem that requires an OEM's touch. Ederer has highly qualified and expertly trained field service technicians ready to assist you. Each technician has diversified skills and we will match the problem you are encountering with the right technician for the job. We pride ourselves in being most responsive when you have an emergency.

Preventative maintenance is an integral part of your machine's ability to achieve the highest level of productivity. Ederer offers a number of programs for preventative maintenance. Please contact us at (206) 622-4421 to discuss preventative maintenance plans and options.

Inspections and Certifications

Ederer's Field Service Technicians and crane inspectors are trained, certified and qualified to perform inspections and certifications on your equipment. We can supply up to 210 tons of certified weights with a lifting cradle to perform required load-tests for your next certification. Inspection, measuring, and test equipment used for acceptance inspection and testing is controlled, calibrated and maintained in accordance with detailed procedures from Ederer's Quality system.

Training

Training is critical to higher productivity and performance. Ederer's training programs are structured with one goal in mind: to ensure you achieve the highest level of productivity from your equipment. The enhanced product knowledge you gain through training will help you resolve problems quicker when contacting technical service. Training is taught by professional technical service engineers who use an interactive format highly conducive to learning.

Installations & Site Modifications

Ederer relies on engineering standards, project management procedures, and our manufacturing standards, all controlled by our Quality Assurance program, to produce quality designs and products, and manage successful projects. Our Field Technicians and Engineers are experienced to make your installation or modification project go smoothly while staying on schedule and within budgets. A track record of successful installations demonstrate that capability and experience.

Electrical Upgrades

Our experience ranges from assembly and wiring of contractor controls to complete development of electronic stepless controls including PLC installations. Ederer electrical shop personnel are journeyed electricians, with a minimum of 4 years experience, and they are particularly skilled with industrial wiring practices, conduit installations on traveling machinery, conductor separation requirements, installation of traveling conductor systems, and other crane specific features. All installations adhere to the requirements of NFPA 70, as the minimum. Our experience with motor controls ranges from fractional horsepower drives to drives in excess of 1000 HP; our wiring experience ranges from shielded electronic instrumentation cables to 500 MCM power cable and larger. All Ederer controls are produced with an emphasis on reliability, ruggedness, and maintainability, in addition to high performance and quality. In general, Ederer can accomplish virtually any industrial electrical assembly and installation in-house. Also, with fully staffed electrical engineering, and field service departments dedicated to crane and heavy lift work, we work with our subcontractors to assure compliance, quality and immediate results.

Subcontractors

Subcontractors supplying Ederer-designed products or services are evaluated by management and purchasing personnel and selected based on the ability of the subcontractor to meet the requirements of the project, including all quality requirements. This evaluation is based on the subcontractor's performance on previous projects or on a review of their current capabilities, including ISO 9000 certification.

Work Management Program

A significant portion of Ederer's business is now devoted to custom modifications of high-value in-place lifting equipment. The requirements for these modifications usually involve special circumstances such as the handling of hazardous or otherwise delicate loads, often at higher capacities than the equipment was originally designed for, and nearly always with highly precise movements. All of these requirements need to be met within the constraints presented by the existing installation. Ederer's company organization has been adapted accordingly to handle this type of project. With this organization and a wide selection of experienced personnel, Ederer has the ability and experience to assign resources to meet the varying needs and schedules of nearly any challenging project.

Environmental

Ederer typically refers to the owner's environmental protection guidelines when working in the field; most of our customers have unique hazardous waste requirements and are chartered to themselves on how to handle their own hazardous waste. In our own shops Ederer is classified as being a "non-producer" of hazardous waste, as we have carefully consulted with local authorities and arranged our production and materials to avoid generation whenever possible.

Request Information

For quotes, to schedule non-emergency field service, upgrades or modifications, operational/maintenance training, or general information please contact us at (206) 622-4421 or email to service@ederer.par.com.