Field Service
PAR Systems’ experience across processing, handling, assembly, and testing makes us experts in keeping your equipment up and running. We can help with spare parts needs, equipment upgrades or replacements, install and training services, a performance assessment, and more. All with the goal of keeping your operations up and running.
Customer Support 24/7
If you have worked with us in the past, we are here for you every step of the future. As a full service provider, we partner with our customers to extend the life of their systems. Concerned about downtime? Your PAR Customer Support Team is here to help you with maintenance needs including preventative maintenance and calibrations. Need operator training for new employees or a general refresher? Our teams provide onsite and remote support options. And if you want to upgrade or modify your current equipment, identify critical spare parts or order spares based on your needs, we can help with that too.
Troubleshooting.
After your operation and maintenance personnel have had time working and becoming familiar with your equipment, an onsite PAR technician is a valuable resource in collaboratively working through any rising challenges or operational improvements.
For situations requiring immediate assistance, PAR technicians utilize software allowing screen-sharing, HMI direction, video chatting, and desktop or video annotation to troubleshoot effectively while remote.
Preventative Maintenance and Calibration Planning.
Our technicians can perform preventative maintenance for you or work alongside your maintenance personnel to help develop specific preventative maintenance checks that focus on your specific production circumstances.
Systems Training.
Our technicians provide both classroom and practical hands-on application training on your purchased system. Training can occur at the time of install and later as new operators join the team; trainings can be tailored to meet the needs of system operators and maintenance personnel.
Operation Optimization.
We can assist with continued efforts to make equipment run more efficiently with your processes. Adjustments to settings and operating procedures should be evaluated periodically after equipment has been in production for a length of time. Our team can help with teach points and adjust robot end-of-arm tooling (EOAT) to accommodate new cases.